Henrico nursing home facing severe violations after multiple residents abused

Canterbury Rehabilitation and Healthcare Center has been cited with serious violations after inspectors found the facility failed to protect multiple residents from abuse by a known aggressor.

One resident was hospitalized as a result of the abuse, according to inspectors, and reportedly died shortly after the incident. However, the Henrico County nursing home is disputing the inspectors' findings.

According to the Centers for Medicare and Medicaid Services (CMS), Canterbury is part of the Marquis Health Services chain. It has a one-out-of-five-star overall rating, which is much below average. It also has one-star ratings for health inspections and staffing and a 4-star rating in quality measures. Those three categories make up the overall rating.

In a statement, administrator Veronica Haskins said, "The facility holds multiple professional accreditations, serves as a preferred provider for regional health systems, and is making significant investments in renovations and upgrades to further strengthen care capabilities."

An April 2026 inspection of Canterbury by the Virginia Department of Health (VDH) resulted in the most serious kind of violations known as immediate jeopardy.

Inspectors said the nursing home failed to supervise a resident with known aggressive behaviors, leading to the abuse of four other residents from March 2024 through December 2025. All of the incidents occurred in the memory care unit.

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