State finds 'systemic failure' to prevent abuse at Henrico nursing home: 'Nobody should be there'

A Henrico nursing home has landed on a government watch list of facilities identified as having a record of serious health and safety failures, marking the second facility in the county to appear on the list.

A family member of a former resident is now calling for stricter enforcement action as the nursing home has racked up a string of violations over the last year. Meanwhile, the facility says it acknowledges "challenges" and is aiming to improve quality.

Dominica Williams recalled the constant stress of having a loved one at Parham Healthcare and Rehabilitation Center.

She said her cousin, Maurice Billups, was admitted in January 2025 after suffering a stroke, and he lived there through October.

"It was dirty and chaotic," she said. "The scent in the place, it just reeks of urine and just, it smells bad. It really smells bad. For a long time, the whole entire summer, there was no [air conditioning]. They had these big industrial-like blowing fans in there."

She shared emails with CBS 6 showing she engaged with the facility administration and a long-term care ombudsman seeking resolutions to some of her concerns, including issues with communication and the implementation of Billups' care plan.

In August, she filed a complaint with the Virginia Department of Health (VDH), in part alleging Billups was found lying in his urine and feces as an "ongoing occurrence."

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