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Report finds Henrico’s water restoration efforts hampered by lack of communication from Richmond

Despite a “Herculean effort” to maintain water service to its residents during last month’s water crisis, Henrico County’s attempts were hampered at various points by a series of errors by – and lack of prompt communication from – City of Richmond officials, a report concluded.

A map of Henrico County's water system includes the Greater Eubank and Laburnum Azalea zones, which were impacted when the City of Richmond's water treatment facility failed last month. (Courtesy Henrico County)

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