The Entrepreneur’s Corner

Patrick Henry said, “I have but one lamp by which my feet are guided, and that is the lamp of experience. I know of no way of judging of the future but by the past. A few years later, Einstein said, “Doing the same thing and expecting different results is insanity.”

These two bits of wisdom have guided me for decades. In the last few years, they have proved insufficient. Our world has changed. Cheap energy and currency exchange rates have allowed people on the other side of the world to effectively compete for our next door neighbor’s business.

Businesspeople are constantly on the lookout for ways to systematize our processes so we can achieve maximum efficiency, thereby lower our costs of operation to either offer our services at lower rates or better yet, increase our margins.

We determine our processes by agreeing to sets of assumptions. Assumptions we agree to after thorough examination of our competencies and market opportunities.

Once we establish these efficient processes we loathe changing them. It’s at this point that our agreed upon assumptions become “givens”. They become our culture. They become “the way we do things around here.”

Once solidified into the concrete of unconscious habit, we no longer regularly check to see if our assumptions are still valid. We all know the old adage that when we assume we make an ass of you and me. This truism relates to the unstated assumption. The conscious, shared assumption on the other hand is a powerful tool.

So, if you’re doing what you’ve always done and not getting the results you’ve gotten in the past, let me encourage you to reexamine your assumptions.

Bring then out in the open and ask yourself,

1. “What’s our business?”

2. “What do we do?”

3. “Who are our customers?”

4. “Do these people give us money?”

5. “For what?’

6. “Why?”

7. “What do they value?”

8. “Are we delivering value they want?”

I’ve a bunch more questions, but having your team candidly revisit the assumptions upon which you’ve based your business to see if they’re still relevant is a great way to come to grips with your current reality. Because in today’s business climate the definition of insanity may be doing the same thing and expecting the same results.

Gayle Turner, a member of Henrico Business Leaders, can be reached at .(JavaScript must be enabled to view this email address).
Bail Bonds Chesterfield VA

State trooper shot in Henrico cul-de-sac


SEPT. 20, 11:30 A.M. – A North Carolina woman who Virginia State Police say shot a state trooper in Henrico last night has been charged with attempted capital murder of a police officer and the use of a firearm in the commission of a felony.

The woman, Karisa Shyanne Daniels, 23, of Durham, N.C., allegedly fired at Senior Trooper C. A. Putnam on Lakeway Court, a Henrico cul-de-sac near September Drive shortly before midnight, following a chase. > Read more.

C-SPAN bus to visit UR Sept. 27


The University of Richmond will host a multi-media C-SPAN bus Sept. 27 from 1 to 3 p.m. The "50 Capitals Tour” – open to the public on – is designed to engage students and community members through interactive demonstrations of C-SPAN's multi-platform public service resources.

The 45-foot customized motor coach will be placed on the University Forum. > Read more.

Free flu shots available at MedExpress, opening Sept. 20


MedExpress Urgent Care will open a new neighborhood medical center in Henrico Sept. 20 at 8040 W. Broad St. To help Richmond-area residents prepare for the upcoming flu season, the new center will offer free flu shots to patients ages four and up starting the day the center opens and while supplies last.

An open house celebration and ribbon-cutting ceremony will be held prior to opening day, Sept. 19 from noon to 2 p.m. > Read more.

Crime Stoppers’ Crime of the Week: Sept. 18, 2017


Crime Stoppers is seeking information about a shooting in Richmond that resulted in an injured child and the murder of an adult.

At approximately 10:21 p.m., Sept. 9, Richmond Police were called to the 3200 block of 5th Avenue for a report of a person shot. They quickly located two victims suffering from gunshot wounds, a 57-year-old male and a 9-year-old female. > Read more.

Business in brief


Commonwealth Senior Living at the West End, located at 2400 Gaskins Rd., will hold their grand opening on Oct. 3 from 4:30 p.m. to 6:30 p.m. The community recently underwent a multi-million-dollar renovation which included the addition of a new memory care neighborhood, new resident suites, an expanded dining room, and brand-new courtyards and additional outdoor spaces. Commonwealth Senior Living associates will be on site to provide tours of the newly renovated community. > Read more.

Henrico Business Bulletin Board

September 2017
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