Manager has appetite for service

Food may not be one of the first things you think about when you think of Richmond International Airport (RIC) in eastern Henrico County. But the food, coffee and brew being served at the airport, how they are served, and who’s serving them, is top of mind for Cain Bassett.

Bassett, a native of New Orleans, manages Delaware North Companies’ (DNC) food and beverage operations at RIC. He came to Richmond in 2005.

That was just as RIC was going through what Jon E. Mathiasen of the Capital Region Airport Commission calls, “an historic infrastructural expansion and modernization program.”

Plenty of parking and a bigger terminal are great additions to RIC, but the Commission also knew that taking care of people’s appetites was an important part of the multimillion dollar upgrade.

“The Commission wanted travelers to have a range of attractive options from known brands with an emphasis on customer service,” said Mathiasen, Commission, CEO and president.

Bassett and DNC, a hospitality management firm that operates concessions at airports and sports and entertainment venues around the world, provided the huge culinary change the Commission wanted.

Bassett, 56, who lives in western Henrico, ended up in Virginia as a result of what some would consider bad luck.

“When Hurricane Katrina hit, it basically eliminated my job [at New Orleans International Airport.] We lost everything. Katrina is the reason why we’re here,” Bassett said. “What was important was that my family was intact. I never looked at us as being victims.”

DNC offered Bassett and his wife, Alesia, three relocation choices: Fort Lauderdale, Los Angeles or Richmond.

“Richmond has been an excellent move,” Bassett said.

‘The people business’
Bassett’s nearly four decades of business experience started at a New Orleans restaurant that his parents owned. He started helping out there as soon as he was old enough to reach the table tops.

He admits he didn’t always love working at his parent’s place. As a teenager, he envied other teens who didn’t have to work over a hot kitchen grill on weekends. It took Bassett years to appreciate that those hours working for his parents helped him develop a strong work ethic.

When his parents died, he tried running the restaurant on his own. He soon figured out that he had a lot to learn about being a successful businessman.

In his early career, Bassett learned from a master. He spent many hours alongside Al Copeland, founder of Popeyes Famous Chicken. Bassett moved through the ranks learning the restaurant business (or as he prefers to call it, “the people business”) along the way.

He had just taken a job at the New Orleans airport when Katrina hit. Bassett and his wife have become empty-nesters as their four children and six grandchildren now live in Maryland and New Orleans.

These days, Bassett manages the 10 food and beverage facilities that DNC owns or operates at RIC. Applebee’s is the largest. Because it is outside the airport’s security gates, it serves travelers as well as people waiting to pick up family, friends or business associates.

The newest restaurant is the Club Level Grill on Concourse B. Basset and DNC worked with the Commission to open the restaurant and bar, which has a sports theme, last January.

Bassett supervises about 115 employees ages 15 to 74. He credits Copeland and Mathiasen, along with his parents, for playing roles in shaping him as a businessman. He’s determined to share that business knowledge with others.

Tough but compassionate
John Ball, a 1997 Highland Springs High School graduate, has worked for DNC for 15 years. He started as a dishwasher and has moved up to his current position as food and beverage manager. He and Bassett have developed a strong relationship.

“He’s more like a father figure and a boss for me,” Ball said. “If I’m wrong, he’s says, ‘Hey, John you’re wrong,’ and if I’m right, he let’s me know I’m right. I get both sides.”

Ball and Pamela Hamby, a former waitress who now manages Applebee’s while attending J. Sargeant Reynolds Community College, agree that Bassett can be a tough boss.

How tough is he? He once fired one of his sons for underperforming on the job.

“[Cain] is strong when he needs to be and he gets his point across, but he’s also compassionate about your needs as an employee,” said Hamby, a Tappahannock native.

Bassett will tell you that this business is not for everyone. However, for some it can be a great career and a source for important life lessons.

Bassett often teaches those lessons to young people in the Richmond area. He speaks at Henrico County high schools and volunteers with Junior Achievement of Central Virginia, teaching first graders as well as high school students.

“By sharing his personal and professional experiences and skills with students, Cain [Bassett] is helping students see the connection between what they are learning in school and what they will need to succeed in work and life,” said Daphne Swanson, president of Junior Achievement of Central Virginia.

Bassett jokes that he teaches young people so they’ll know how to earn money and be able to pay into the Social Security fund that will help cover the cost of his eventual retirement. But as you watch him interact with his young employees, you can see that he relishes his mentoring role.

When you ask him what he enjoys the most about his job, he says, it’s helping people.

“[I enjoy] taking an individual with minimum skills and developing those skills, helping them become a productive part of society. I can tell you stories of people who started out as hourly cashiers and are now running million dollar restaurants. I take pride in playing a small part of that development,” he said.

Then Bassett adds that he’s simply completing the circle that started when his parents taught him “the people business.”
Bail Bonds Chesterfield VA

A safer way across


A project years in the making is beginning to make life easier for wheelchair-bound residents in Northern Henrico.

The Virginia Department of Transportation is completing a $2-million set of enhancements to the Brook Road corridor in front of St. Joseph's Villa and the Hollybrook Apartments, a community that is home to dozens of disabled residents. > Read more.

New conservation easement creates wooded buffer for Bryan Park

Five years ago, members of the Friends of Bryan Park were facing the apparently inevitable development of the Shirley subdivision in Henrico, adjacent to the forested section of the park near the Nature Center and Environmental Education Area.

As part of the Shirley subdivision, the land had been divided into 14 lots in 1924, but had remained mostly undisturbed through the decades. In 2012, however, developers proposed building 40 modular houses on roughly 6.5 acres, clear-cutting the forest there and creating a highly dense neighborhood tucked into a dead end. > Read more.

Meet the men running for governor


Virginia will elect a new governor this year.

The governor’s position is one of great power and influence, as the current officeholder, Terry McAuliffe, has demonstrated by breaking the record for most vetoes in Virginia history.

However, during the last gubernatorial race in 2014, the voter turnout was less than 42 percent, compared with 72 percent during last year’s presidential election. > Read more.

RISC to address reading, childhood trauma, job training at assembly

On May 1, more than 1,700 community members representing Richmonders Involved to Strengthen our Communities will gather at St. Paul’s Baptist Church (4247 Creighton Road) at 7 p.m. to address elementary reading, childhood trauma and job training in the greater Richmond region. Community members will speak about each issue and proposed solution.

For three years, the organization has sought implementation of a specific literacy program in Henrico County that it believes would help children who struggle with reading. > Read more.

Henrico to begin update of zoning, subdivision ordinances April 26


Henrico County is beginning a comprehensive update of its zoning and subdivision ordinances — the first such effort in six decades — and will introduce the project as part of the April 26 meeting of the Henrico County Planning Commission.

The meeting will begin at 9 a.m. in the Board Room of the Henrico Government Center, 4301 E. Parham Road. The ordinance update project will be featured as the final item on the agenda. Project consultant Clarion Associates will give a presentation, and meeting participants will be able to ask questions and provide comments. > Read more.
Community

Villa’s Flagler Housing wins national NAEH award


St. Joseph's Villa’s Flagler Housing & Homeless Services was one of three entities to earn the National Alliance to End Homelessness' Champion of Change Award. The awards were presented Nov. 17 during a ceremony at the Newseum in Washington, D.C.

NAEH annually recognizes proven programs and significant achievements in ending child and family homelessness.

Flagler completed its transition from an on-campus shelter to the community-based model of rapid rehousing in 2013, and it was one of the nation's first rapid re-housing service providers to be certified by NAEH. > Read more.

RIR’s Christmas tree lighting rescheduled for Dec. 12


Richmond International Raceway's 13th annual Community Christmas tree lighting has been rescheduled from Dec. 6 to Monday, Dec. 12, at 6:30 p.m., due to inclement weather expected on the original date.

Entertainment Dec. 12 will be provided by the Laburnum Elementary School choir and the Henrico High School Mighty Marching Warriors band. Tree decorations crafted by students from Laburnum Elementary School and L. Douglas Wilder Middle School will be on display. Hot chocolate and cookies will be supplied by the Henrico High School football boosters. > Read more.
Entertainment

Weekend Top 10


For our Top 10 calendar events this weekend, click here! > Read more.

 

April 2017
S M T W T F S
·
·
·
·
·
·
17
·
·
·
·
·
·

Calendar page

Classifieds

Place an Ad | More Classifieds

Calendar

Lewis Ginter Botanical Garden will host the Virginia Daffodil Society Show from 2 p.m. to 5 p.m. Apr. 1 and from 10 a.m. to 3:45 p.m. Apr. 2. Hundreds of delightful prize-worthy daffodils and expert growers will be on hand. The show is included with Garden admission. For details, visit http://www.lewisginter.org. Full text

Your weather just got better.

Henricopedia

Henrico's Top Teachers

The Plate