County launches new DPU customer service system

Henrico County’s Department of Public Utilities (DPU) today is launching an automated voice response system designed to provide water, sewer and refuse-collection customers around-the-clock access to account and service information.

Customers calling DPU’s standard customer service number at (804) 501-4275 can obtain through the automated service information such as account balances, last payment received, instructions for paying by credit card, payment locations and DPU hours of operation. Callers also will have the option of speaking to a customer service representative during regular business hours, 8 a.m. to 4:30 p.m. Monday through Friday.

Intended for residential as well as commercial and industrial customers, the automated voice response system is similar to systems currently used by the county’s Department of Building Construction and Inspections and the real estate division of the Department of Finance. Henrico has more than 94,200 water, sewer and refuse-collection customers.

“The automated voice response system enhances the service options available to our customers,” said DPU Director Arthur D. Petrini. “It gives them a fast and effective way to obtain information any time of day.”

For details, visit the DPU website at http://www.co.henrico.va.us/utility.
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Senior citizens group Elderberries will meet at 11:30 a.m. at the American Legion Post #244, located at 2522 Indale Rd. in Glen Allen. The Finney’s will provide a Christmas program with music and video. Guests are asked to bring a covered dish; the Elderberries will provide beverages, meat and dessert. Everyone is welcome. The group meets the second Wednesday of each month, year-round. For details, call Brenda Anderson at 672-0074. Full text

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