County launches new DPU customer service system
Henrico County’s Department of Public Utilities (DPU) today is launching an automated voice response system designed to provide water, sewer and refuse-collection customers around-the-clock access to account and service information.
Customers calling DPU’s standard customer service number at (804) 501-4275 can obtain through the automated service information such as account balances, last payment received, instructions for paying by credit card, payment locations and DPU hours of operation. Callers also will have the option of speaking to a customer service representative during regular business hours, 8 a.m. to 4:30 p.m. Monday through Friday.
Intended for residential as well as commercial and industrial customers, the automated voice response system is similar to systems currently used by the county’s Department of Building Construction and Inspections and the real estate division of the Department of Finance. Henrico has more than 94,200 water, sewer and refuse-collection customers.
“The automated voice response system enhances the service options available to our customers,” said DPU Director Arthur D. Petrini. “It gives them a fast and effective way to obtain information any time of day.”
For details, visit the DPU website at http://www.co.henrico.va.us/utility
The Richmond West Breakfast Lions Club (based in western Henrico) recently donated 59 backpacks to the Westover Hills Elementary School on Jahnke Road.
Above, club members display some of the backpacks prior to their distribution. > Read more.
Thanks to a first-place win in The American Protege International Vocal Competition 2014, Glen Allen High School student Matija Tomas will travel to New York City to perform at Carnegie Hall in December.
At the first-place winners recital in Weill Hall, Matija will perform Giacomo Puccini’s opera aria, “Chi il bel sogna di doretta.” She will perform with other vocalists from around the world and have the opportunity to win other awards and scholarships.
Locally, Thomas has performed with Richmond’s renowned Glorious Christmas Nights, Christian Youth Theatre, and WEAG’s Urban Gospel Youth Choir. > Read more.
The John Rolfe YMCA and Gayton Baptist Church have partnered in an effort to bring greater health and wellness opportunities to the community.
Through this partnership, the John Rolfe Y will run Youth Winter Sports programs, including basketball and indoor soccer, in Gayton’s newly renovated $5.5 million outreach center that features a new gymnasium, youth and teen space, social space with café, meeting space and full service commercial kitchen. > Read more.
Tix Laxton rises at 4:30 a.m. every day for a biscuit. But he’s not rushing out to any restaurant to get his favorite Southern comfort food; he’s baking his own from scratch and serving them up from his bakery on Lakeside Avenue.
Laxton opened Early Bird Biscuit Co. & Bakery in early July and since then biscuits have been flying out of there.
The self-taught baker draws hungry crowds in with a biscuit of the day like the Old Bay Cheddar, but the buttermilk biscuits are the staple.
“On a Saturday I generally make about 400 biscuits with my two hands,” Laxton said. “I’m constantly making biscuits all day long.” > Read more.
Find out how your favorite dining establishments fared during their most recent inspections by the Virginia Department of Health. > Read more.
CAT Theatre’s 51st season will open with Sherlock Holmes: The Final Adventure, which will run from Oct. 24-Nov. 8. Adapted by Steven Dietz, it is based on the original 1899 play by William Gillette and Sir Arthur Conan Doyle and was the winner of the 2007 Edgar Award for Best Mystery Play.
The plot follows what seems to be the end of the career of the world’s greatest detective as he is confronted with a case far too tempting to ignore. When the King of Bohemia faces blackmail by famed opera singer Irene Adler, Holmes and his faithful companion, Dr. Watson, find themselves falling into the trap of evil genius Professor Moriarty. As Holmes says, “The game is afoot Watson, and it is a dangerous one!” > Read more.
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