County launches new DPU customer service system
Henrico County’s Department of Public Utilities (DPU) today is launching an automated voice response system designed to provide water, sewer and refuse-collection customers around-the-clock access to account and service information.
Customers calling DPU’s standard customer service number at (804) 501-4275 can obtain through the automated service information such as account balances, last payment received, instructions for paying by credit card, payment locations and DPU hours of operation. Callers also will have the option of speaking to a customer service representative during regular business hours, 8 a.m. to 4:30 p.m. Monday through Friday.
Intended for residential as well as commercial and industrial customers, the automated voice response system is similar to systems currently used by the county’s Department of Building Construction and Inspections and the real estate division of the Department of Finance. Henrico has more than 94,200 water, sewer and refuse-collection customers.
“The automated voice response system enhances the service options available to our customers,” said DPU Director Arthur D. Petrini. “It gives them a fast and effective way to obtain information any time of day.”
For details, visit the DPU website at http://www.co.henrico.va.us/utility.
Reynolds Community College will host Richmond sculptor Paul DiPasquale Sept. 28 as he shares his presentation “Art Talk, Why Art Matters” from 6 p.m. to 8 p.m. in the Conference Center Gallery of the Workforce Development and Conference Center on the Parham Road Campus, located at 1651 E. Parham Road in Richmond. This event is free and open to the public. > Read more.
The Children's Clothing Closet at Highland Springs United Methodist Church will be open Saturday, Aug. 27 and Tuesday, Aug. 30 to provide free new or nearly new children's clothing for families in need, prior to the start of the school year. The Clothing Closet will be open from 10 a.m. to noon both days. The church is located at 22 North Holly Avenue. > Read more.
Three local churches are holding events on Saturday: A Fall Veterans and Community Health Fair and Blood Drive at Antioch Baptist Church in Varina; a Fall Children’s Consignment Sale at St. Andrew’s United Methodist Church in the West End; and a Community Day event at Fair Oaks Baptist Church in Highland Springs. Two events are also planned in Henrico for history buffs: A tour of New Market Heights and a commemoration of the battle for Fort Harrison. For all our top picks this weekend, click here! > Read more.
- More News
Sep. 15, 2016Click here to read the print edition.
- More Entertainment
- More Obituaries
- More Community
- More Opinions
- More Sports
CalendarGlenmore Yoga and Wellness Center, 10442 Ridgefield Pkwy., will host an “Introduction to Healing Touch” workshop from 1 p.m. to 2:30 p.m. Healing touch is a form of energy where… Full text